SIM & eSIM terms of sale

Seller

A1 Computers, Local 4, Centro Comercial San Eugenio, Av. de los Pueblos 20, 38660 Costa Adeje, Santa Cruz de Tenerife, España. Contact: 922 713 582 / 600 340 340, hola@a1computerstenerife.es.

We resell tourist prepaid plans on the Orange radio network. The electronic communications service is provided by the operator, not by A1 as an MNO. Operator usage rules apply after activation.

Products & prices

Plans shown on /shop (100 / 250 / 300 GB tourist packs). Prices are in euro and include IVA unless stated otherwise. Data, minutes, SMS, validity, and EU roaming are as listed on each plan at checkout. Fair-use / operator policies may apply after the included allowance.

Identity check (mandatory)

Before activation we must identify the buyer under Ley 25/2007 disposición adicional única and Real Decreto 381/2015:

• Passport, DNI, or NIE only — valid and belonging to the line holder.
• We record name, surnames, nationality, document type and number.
• DNI / NIE: front and back copy. Passport: photo page.
• Physical SIM: holder collects in person at Local 4 with the same original document.
• eSIM: remote check of the upload; QR is sent only after verification.
• Refusal or fake / mismatched ID → order cancelled, no activation.

You are informed before purchase that a prepaid identity register exists, that data may be provided to authorised agents, and that operator / legal retention periods apply. See Privacy.

Order hours (London time)

Online SIM / eSIM checkout is available Monday–Saturday 10:45 – 21:00 and Sunday 10:45 – 13:30, Europe/London. Outside these hours you can still visit Local 4 during shop opening times or call us.

Delivery

• eSIM: QR / activation details by email after ID check (target ~2 minutes once verified). Device must be eSIM-capable.
• Physical SIM: held 48 hours at Local 4. Triple-cut card. No shipping.

Right of withdrawal

Distance sales normally allow 14-day withdrawal under RDL 1/2007. Exceptions in art. 103 apply, including:

• services fully performed with your prior express consent and acknowledgement that withdrawal is lost;
• digital content not supplied on a tangible medium once performance has begun with that consent;
• sealed goods not suitable for return for health/hygiene reasons if unsealed (if applicable to packaged SIMs).

If you ask us to activate the eSIM / register the line immediately, you acknowledge loss of withdrawal for that service once activation starts. Unactivated physical SIMs not collected within 48 hours may be released; refunds follow shop policy and consumer law.

Payments

Online card payments are processed by Stripe when configured (you never enter card data on our site). If Stripe is not active, the order is stored and you pay at Local 4 (cash or card). Prices include IVA. A receipt / order number is shown after checkout.

Complaints

Speak to us in shop or by phone/email first. Consumers may claim before Junta Arbitral de Consumo / OMIC in Adeje or Santa Cruz de Tenerife, and use the EU Online Dispute Resolution site. Hoja de reclamaciones is available at the counter (Canary Islands consumer rules).