Phone repair near Playa de las Américas

A1 Computers has no branch in Playa de las Américas. Phones are repaired at Local 4, Centro Comercial San Eugenio, Av. de los Pueblos 20, 38660 Costa Adeje, a short taxi or bus ride from the Las Américas seafront. Walk in without an appointment, Monday–Saturday 10:45–21:30 or Sunday 10:45–14:00.

iPhone, Samsung Galaxy, Google Pixel, Xiaomi, Redmi, Poco, Huawei, Oppo and Realme phones, iPads and Android tablets all go to the same bench: screens, back glass, batteries, charging ports, cameras, water damage and data recovery. The counter speaks English and Spanish. To check stock for your model before you travel, WhatsApp 641 780 077 or call 922 71 35 82. Directions: visit map.

Get it out, switch it off and don't plug it in. Apple says not to dry an iPhone with an external heat source or compressed air, and not to put it in a bag of rice; if an iPhone shows a liquid-detection alert, it says to wait until the port is dry before charging with a cable. Samsung tells owners of a water-resistant Galaxy that has been in the sea or a pool to rinse it in clean water for 1 to 3 minutes, dry it, and not to charge it until it is completely dry.

Water resistance is not a guarantee at the beach. Apple says splash, water and dust resistance are not permanent and can decrease as a result of normal wear, and that liquid damage isn't covered under warranty. In our experience salt water does the most harm, because the salt keeps corroding the board after the phone looks dry, so bring it in the same day if you can. Our water damage guide explains how a wet phone is opened and cleaned.

Usually sand, lint or moisture in the charging port. Samsung shows a Moisture detected alert and blocks cable charging until the USB-C port is dry; an iPhone can show a liquid-detection alert. Let the phone dry in the air, and don't push cotton buds, pins or keys into the port.

If it still won't charge once it is dry, try another cable and adapter. A port that only works at an angle, looks burnt or keeps showing the alert needs cleaning or replacing on the bench. The full checklist is in phone not charging after the beach.

Act from another phone or a laptop straight away:

1. Lock or erase it. On iPhone, use Find My at iCloud.com or in the Find My app on another Apple device and mark the phone as lost. On Android, use Google's Find My Device to lock or erase it.
2. Block the SIM with your mobile network so nobody can use your number or receive your codes.
3. Report it. The Policía Nacional's online report service works in English, but the report must then be signed at a police station.

Insurers usually ask for the police report number. More detail, including the 112 emergency number, is in phone broken, wet or stolen in Tenerife. If you need a working number while you sort things out, a prepaid tourist SIM or eSIM can go in a spare unlocked phone.

Because direct sun pushes it past the temperatures it is built for. Apple says iPhone works best between 0 and 35 °C ambient temperature, and warns that ambient temperatures above 35 °C can permanently damage battery capacity. Lying on a sunbed or a car dashboard is enough to trigger a temperature warning.

Move the phone into the shade, stop charging it and let it cool before you use the camera or navigation again. A phone that overheats indoors in normal use, or whose screen starts to lift, may have a failing or swollen battery; see phone battery replacement.

It depends on the model, the fault and the part you choose: for screens you can pick an original part or a compatible one. Send the model and the problem on WhatsApp to 641 780 077, call 922 71 35 82, or walk in to Local 4, CC San Eugenio. You get the price before any work starts. Diagnosis costs €15.

Bring the cable you normally use and back the phone up first if it still works; how to prepare your phone for a repair has the steps for each brand.